Thank you for ordering from Mango Cafe. We prepare each order with care and do our best to make sure you receive fresh, high-quality food and drinks.

This Refund and Returns Policy explains when refunds, replacements, or order corrections may be provided for purchases made through our website or official ordering channels.

1. Food and Beverage Orders

Because our products are freshly prepared and perishable, we generally do not accept returns once an order has been prepared, picked up, or delivered.

However, we may offer a refund, replacement, or store credit in the cases described below.

2. When You May Request a Refund or Replacement

You may contact us if:

You received the wrong item.
An item was missing from your order.
The product was damaged, spilled, or not delivered in proper condition.
The product quality was not acceptable.
You were charged incorrectly.
Your order was cancelled before preparation started.

To help us review your request, please contact us as soon as possible after receiving the order and provide:

Order number
Name used for the order
Description of the issue
Photos, if the item was damaged, incorrect, or incomplete
3. Timeframe for Reporting Issues

For food and beverage orders, refund or replacement requests should be submitted on the same day the order was received.

Requests submitted later may not be eligible for a refund or replacement, because food and drink quality can be affected by time, storage, and handling after delivery or pickup.

4. Order Cancellations

You may request to cancel an order before it has been prepared.

If the order has already been prepared or handed to the courier/customer, we may not be able to cancel or refund it.

5. Delivery Issues

If your order was delivered late, damaged, incomplete, or to the wrong address, please contact us immediately.

If the issue was caused by incorrect delivery details provided by the customer, Mango Cafe may not be responsible for refunding the order.

If the issue was caused by Mango Cafe or our delivery process, we may offer a replacement, refund, or store credit.

6. Non-Refundable Cases

Refunds are generally not provided in the following cases:

The customer changed their mind after the order was prepared.
The customer ordered the wrong item by mistake.
The customer provided an incorrect phone number, address, or delivery details.
The customer was unavailable to receive the order.
The product was consumed partially or fully and no valid quality issue is shown.
The request was submitted too late after receiving the order.
7. Refund Method

Approved refunds will usually be issued using the same payment method used for the original purchase.

Depending on the payment provider or bank, it may take several business days for the refunded amount to appear in your account. Many online refund policies use the original payment method and note that bank processing times may vary.

8. Store Credit or Replacement

In some cases, instead of a refund, Mango Cafe may offer:

A replacement item
Store credit
Discount on a future order
Correction of the missing or incorrect item

The final decision will depend on the order issue and available options at the time.

9. Contact Us

For refund, return, or order-related questions, please contact us:

Mango Cafe
Komitas Ave. 1, Arabkir, Yerevan, Armenia, 0033
Phone: +374 41 520959

Mango Cafe is publicly listed at Komitas Ave. 1 in Yerevan with contact phone information available online.